We are committed to providing all our clients with a high quality service. While we work hard to achieve this, we are aware that sometimes you may feel that you did not receive as good a service as you expected. As a result, we have introduced a Customer Complaints Procedure.

What does our complaints procedeure cover?

The complaints procedure covers complaints about issues such as poor customer service and mistakes provided by our Centre and AWP.  The complaints procedure does not cover any of the following: -

• If you are dissatisfied by some aspect of our service and you feel able to, please express this to the person with whom you are dealing who will try to help.
• If you prefer, please ask to speak to our manager who will try to help as we aim to resolve all difficulties at "local" level where possible.
• If you remain dissatisfied and wish to make a complaint, you can contact any member of our Board, who will arrange for your complaint to be formally investigated.
• Complaints may be made in writing to the centre address, by email from our website and or by phone to any member of our Board.
• We will acknowledge all written complaints and aim to resolve within 5 working days.

The Board of Management